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Ordering Terms and Information

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Please read the Ordering Terms given below before placing your order through our secure Shopping Cart site accessed from the Products page.

Engraving : Price quoted includes one engraving per item. Additional engravings (for example a short individual message) are charged at £ 2.50 (4.50 USD).

Shipping : Price quoted includes shipping to UK, Europe or USA. Additional charges may need to be made outwith these regions.

Ordering : Please use the secure shopping cart server within the Products page that we have built into this site. Simply click on the 'Buy Item' link and the crystal piece will automatically be placed in your shopping basket. If you would like to include a particular design from our Design page or add a specific wording (12 words max.) on your crystal piece, then please e-mail the details to us directly at or fax us at : 00 44 (0)1387 760537
You should take care to check all spellings and dates. Once the design and wording is cut into the crystal it cannot be changed.

Alternatively, please send your order by fax clearly stating the relevant product and design codings for the item(s) you require.

Order Confirmation : Please state your name and e-mail address and the name and address you would like your order shipped to through the shopping cart form. You will receive a confirmation of your order by e mail, usually within 24 hours, and any points not completely understood by us will be clarified at this time.

Payment : Payment may be made by either Visa or Mastercard. Your completed commission will be shipped within 14 days of receipt of your order and payment details.

Email Enquiries and orders:
Galloway Crystal & Glass, Beeswing, Dumfries, Scotland DG2 8ED.
Tel: +44(0)1387 760643 - Fax+44(0)1387 760537

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